Please accept my sincere apologies for any rudeness you experienced from the management. We absolutely understand how important clear and prompt communication is in such situations. On the note of the unfulfilled promise to compensate you for one night’s stay, we are currently investigating this matter with urgency. The thin walls and faulty in-room telephone are also concerns we've taken note of. We regret the sub-standard cleanliness of your rooms, and we assure you this is not indicative of our usual standards. We are deeply saddened to hear about the issues you experienced during your stay at the Aria. Best Regards, Mona Guest Experience MGM Resorts Internationalĭear Vcrute, Thank you for taking the moment to share your feedback with us. Once again, our sincerest apologies for the series of unfortunate events and we look forward to the opportunity to serve you better in the future. While we did offer a credit to the resort fee and a beverage credit, we understand that this may not fully compensate for the inconvenience caused. We also want to assure you that we do value your patronage and certainly do care about your experience.

Details like these are indeed important for an enjoyable stay. Moreover, we apologize for the oversight regarding the housekeeping services for your room. We assure you the necessary steps will be taken to prevent and mitigate such issues in the future. Your feedback about the lights, curtains, and TV not working properly due to a cyber attack took us by surprise as it is the first time we have encountered such an issue. We are truly saddened to hear about your recent disappointment during your stay at ARIA. Hotels near European Massage Therapy Schoolĭear Y4472VBpat, Thank you for taking the time to share your experience with us.

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